October 1, 2026
Techtuit Co., Ltd.
Yoshikazu Matsumoto
Representative Director and CEO
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Introduction
We are dedicated to responding sincerely to requests from our customers and are committed to providing services with an even higher level of satisfaction. We also consider the opinions and requests we receive from our customers to be extremely valuable opportunities for improving our services and enhancing quality.
On the other hand, some customer demands and behavior, such as abusive language, threats, and violence, can severely damage the dignity and well-being of our employees. Such acts, which are highly inappropriate in light of socially accepted norms, not only worsen the working environment for employees but may also have a negative impact on our ability to provide safe and reliable services.
We believe that ensuring a safe working environment for employees enables them to carry out their duties with peace of mind, which in turn leads to better relationships with our customers. Accordingly, Techtuit Co., Ltd. has established this “Basic Policy on Customer Harassment.” -
Definition of Customer Harassment at Our Company
At our company, customer harassment is defined as “seriously disruptive conduct by customers toward employees that harms the working environment of employees.” The following are examples of such conduct and are not exhaustive. ・Acts of violence ・Abusive language, insults, defamation, or slander ・Intimidation or threats ・Remarks or conduct that undermine an employee’s dignity ・Demanding that an employee kneel in apology ・Detaining an employee for an extended period of time ・Forcing employees to provide responses beyond what is socially reasonable ・Unreasonable, unfair, or excessive demands lacking rational grounds ・Posting content on social media or other platforms that damages the reputation of the company or its employees, or posting personal information ・Sexual harassment, SOGI* harassment, other forms of harassment, stalking, and similar conduct toward employees *“SOGI” is an acronym for Sexual Orientation and Gender Identity. - Response to Customer Harassment: Internal Measures ・If an employee is subjected to customer harassment, we will give top priority to protecting and supporting the employee. ・We will provide employees with training on how to recognize and respond to customer harassment. ・We will establish consultation channels for customer harassment and systems for coordinating with the police, attorneys, and other relevant parties.
- Response to Customer Harassment: External Measures ・In resolving issues, we will engage in reasonable discussions. However, if we determine that an act constitutes customer harassment, we reserve the right to discontinue our response and refuse to provide further services. ・Furthermore, if we determine that the conduct is malicious, we will respond firmly in cooperation with the police and external specialists, such as attorneys.
Contact: Management Department, Techtuit Co., Ltd.
TEL: 03-4582-2525
